30 Day Satisfaction Guarantee
Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. From first visit to order delivery, we want you to be completely satisfied with your experience. All products carry a 30 day satisfaction guarantee beginning from the day product is shipped from our warehouse, unless otherwise noted.
Our friendly and knowledgeable sales staff is available to help you find the product that best fits your needs.
You can shop with confidence at 16x9 Inc. as every product we ship is covered by a manufacturer's warranty, unless otherwise noted.
All IN STOCK item orders placed and paid in full that are processed before 12:00 noon PST will ship the same business day unless otherwise specified. All IN STOCK item orders placed and paid in full that are processed after 12:00 noon PST will ship the next business day unless otherwise specified.
Standard shipping is UPS Ground.
Taxes and Customs
DOMESTIC DELIVERY: Sales tax must be applied to orders delivered in the State of California. The tax rate is calculated based on the delivery address' county. Delivery addresses outside of California will not incur Sales Tax charges.
INTERNATIONAL DELIVERY: Shipping costs do not include any duties, taxes, or clearing charges levied by the destination country. These charges are the responsibility of the customer and will vary from country to country. We cannot predetermine what the charges will be. The charges may be billed directly to the customer by the destination’s customs authority. We suggest that you call your local customs office if you would like more information on customs duties in your country.
Inspect Your Shipment
Please inspect your shipment for damage BEFORE SIGNING DELIVERY RECEIPT. Do not accept damaged goods. Merchandise that is refused due to damage will be returned to us and replaced promptly and all related claims will be handled by 16x9 Inc.
In the event you accept a damaged shipment, you will incur all responsibility associated with filing a freight claim with the carrier. Please retain all damaged items (pallet, carton, etc) including documentation (delivery receipt, pictures, etc) in your possession as the carrier has the right to inspect the damaged merchandise and original shipping cartons before processing your claim.
Once a product has shipped and then refused or canceled the customer shall be charged all shipping charges, and a 15% restocking fee. This covers the outbound freight, return freight, cost to receive and inspect all returned items.
A RETURN AUTHORIZATION NUMBER (RA#) must be obtained from our customer service staff and is required for ALL returns. Merchandise must be returned within 15 days of the issuance of the Return Authorization # at which time the Return Authorization # expires. Return Authorization #'s are non-renewable. Return shipping charges are the sole responsibility of the customer.
16x9 Inc. reserves the right to return any merchandise without a valid RA# to the customer.
All returned merchandise must be in the original packaging with the UPC or bar code intact, and all components, manuals and registration card(s) included. Product that is returned incomplete, or damaged, -- if accepted -- will require a deduction; minimum 5%. This deduction is final.
30-day money back guarantee does not apply to special orders.
16x9 Inc. Return Procedure
To return a product, please follow the steps outlined below.
1. Obtain a Return Authorization Number (RA#) within 30 days of the original ship date by calling 1-866-800-1699 (toll-free within the U.S.) or INTL: 1-661-295-3313
2. Please provide the following information when requesting a Return Authorization #: Original order number (located on packing slip), name of product being returned, reason for return, your name, daytime telephone number and e-mail address.
3. Verify that all merchandise is in the original packaging, and that all components, manuals, cables, and accessories are included.
4. For your protection, use a "traceable" ground shipping method.
5. Please address the package to:
16x9 Inc. RETURNS
28314 Constellation Road
Valencia, CA 91355
6. Return the merchandise within 15 days of issuance of the RA#. Print the Return Authorization # clearly on the outside of the package. PACKAGES WITHOUT A Return Authorization # WILL BE RETURNED TO THE SENDER.
Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.
In order to receive a replacement for returned merchandise, you must place a new order. 16x9 Inc. must receive payment for all merchandise prior to shipping any replacements. We will ship your replacement in the same manner as your original order. A temporary duplicate charge will be placed on your credit card until the returned merchandise has been received and processed by our warehouse. To make a replacement order, please call 1-866-800-1699 Toll free in the U.S. For International calls 1-661-295-3313.